K&S Grey and Black Malu suede ballet pumps : UK 4 / EU 37

Our Standard UK delivery charges are FREE to addresses in mainland UK plus Northern Ireland. This will take normally take 4 to 5 working days (Monday to Friday) from time of dispatch. We aim to dispatch your order within 48 hours of receiving it.

Our Standard delivery covers most of the UK, Northern Ireland and Scotland addresses.

Cancellations, Exchanges and Refunds

If you haven't submitted an order, just use the 'Remove' button to clear any items in your shopping basket you do not wish to purchase.

If you have placed an order but then wish to change or cancel it, please contact us as soon as you can. We cannot guarantee that we will be able to cancel as the order may already have been dispatched. In such cases please follow the normal Returns procedures.

If you cancel your order within seven days after the day you get your goods, and you cancel the whole order, we will refund standard postage and packing costs you paid in accordance with the Distance Selling Regulations. If you paid for premium or express delivery we will only refund the cost of standard delivery. You will have to meet the costs of sending the order back to us. We will not refund any postage and packing charges if you cancel after the seven days or if you only cancel part of your order.

Should you wish to exchange or return any items you may have purchased from our website please send your item(s) unworn and in an unmarked, re-saleable condition within 14 days to receive a refund for the cost of the goods enclosing a copy of your receipt. Our address for returns and exchanges is:

Modish
3 Green Street
Cambridge
CB2 3JU

Please send the shoes via a guaranteed delivery service, such as Royal Mail Special Delivery, as we cannot be held liable for any goods lost in transit, and state whether an exchange or refund is required. Once your goods are accepted back into stock (in a satisfactory condition) you will be issued with an exchange or refund. We can only refund the card originally used for payment.

Alternatively, you can take the shoes with your invoice or delivery note into any branch of Modish where we will be happy to process any refunds due, subject to our normal terms and conditions.

Why you can feel secure shopping with us

When you shop with us, our secure server encrypts all of your personal information, including name, address and credit card information. We use SagePay which are an industry leader in secure internet transactions. SagePay are used by thousands of other UK businesses for transaction security.

Industry leading transaction security

All transaction information passed between our website and the SagePay Payment System is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and all messages from SagePay are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing passed to SagePay can be examined, used or modified by any third parties attempting to gain access to sensitive information.

Internationally recognised encryption and data storage

Once on the SagePay system, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data they hold is extremely secure and they are regularly audited by the banks and banking authorities to ensure it remains so.

Private network links to banks

SagePay has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.

Employee access

No individuals within our company or SagePay are able to decrypt transaction information or cardholder data. Their systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your card information is secure even from their own employees because the systems never display the full card numbers, even on administration screens.