Terms and Conditions

Here's where we put all the small print. Whilst all this legal stuff can be a bit tedious, it does mean that you have a really good idea about what's involved in doing business with Modish.

We also need to stress that these terms and conditions can change at any time. If you have any queries relating to our terms and conditions, please contact us before placing an order.

General Info

The following terms and conditions will apply between you and Modish when you buy an item from modishonline.co.uk. These terms do not affect your statutory rights.

  • All details you provide to modishonline.co.uk for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects; and that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.
  • You agree that e-mail can be used for communication purposes.


  • When placing an order, you agree that any and all information given is accurate and complete.
  • All orders are subject to acceptance and product availability.
  • Availability information for products is detailed on each individual product description. If modishonline.co.uk does not have enough stock to deliver the goods you have ordered, any payments taken will be refunded until the product is back in stock and dispatched.
  • All prices listed on modishonline.co.uk are correct at the time of entering the information. However, we reserve the right to change prices of any product at any time. All prices include VAT.
  • No contract for the sale of any product will exist between you and modishonline.co.uk until we accept your order by dispatching the product to you. When this happens we will confirm the acceptance by sending you an email.
  • This confirmation email will be sent to the email address given by you when you placed your order.
  • You must check all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect.
  • Discount vouchers, codes and offers cannot be used on sale products.


We aim to dispatch your order in 5-6 working days within the UK: Please allow up to 7 working days from confirmation of order for delivery. For more information please see our Delivery policy 

Cancellations, Exchanges and Refunds

If you haven't submitted an order, just use the 'Remove' button to clear any items in your shopping basket you do not wish to purchase.

If you have placed an order but then wish to change or cancel it, please contact us as soon as you can. We cannot guarantee that we will be able to cancel as the order may already have been dispatched. In such cases please follow the normal Returns procedures.

If you cancel your order within seven days after the day you get your goods, and you cancel the whole order, we will refund standard postage and packing costs you paid in accordance with the Distance Selling Regulations. If you paid for premium or express delivery we will only refund the cost of standard delivery. You will have to meet the costs of sending the order back to us. We will not refund any postage and packing charges if you cancel after the seven days or if you only cancel part of your order.

Should you wish to exchange or return any items you may have purchased from our website please send your item(s) unworn and in an unmarked, re-saleable condition within 28 days to receive a refund for the cost of the goods enclosing a copy of your receipt. Our address for returns and exchanges is:

3 Green Street

Please send the shoes via a guaranteed delivery service, such as Royal Mail Special Delivery, as we cannot be held liable for any goods lost in transit, and state whether an exchange or refund is required. Once your goods are accepted back into stock (in a satisfactory condition) you will be issued with an exchange or refund. We can only refund the card originally used for payment.

Alternatively, you can take the shoes with your invoice or delivery note into any branch of Modish where we will be happy to process any refunds due, subject to our normal terms and conditions.


Modishonline.co.uk will not pass on your personal, credit or debit card details to any third party.

We will never ask for personal details via email. If you receive an unsolicited email asking you for your modishonline.co.uk log in details, please contact us on enquiries@modishonline.co.uk 

For more information please see our Privacy policy.

Conditions of Sale



Orders from this website can only be accepted from UK resident consumers only. If you are resident overseas and wish to place an order please call any branch of Modish so we can process your order over the phone.

We reserve the right to vary these terms and conditions at any time but, in respect of any ordered goods, the terms and conditions which apply shall be those which you accepted when you placed your order. Otherwise, no alteration of these terms and conditions shall apply unless agreed in writing between Modish and you.

A contract is formed between us and you when (and not before) we have sent you confirmation by writing or email to the address or email address you have given and receive settlement of your credit/debit card payment. You may not cancel or vary your order once it has been accepted.

Every effort will be made to ensure that prices shown in our website are accurate at the time you place your order. If an error is found prior to despatch of the goods, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If you cancel, we will refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.

Pictures, illustrations or descriptions or any other information submitted or contained in this website or other advertising matter are for general information and guidance. There may be minor variations between the goods as shown or described on our website and those dispatched to you without affecting their function, quality or price.

Payment for goods ordered can be made by any method shown in this website at the time you place your order. All payments are taken in pounds sterling and all purchases are inclusive of VAT at the prevailing UK rate.

The ordered goods will be delivered to the address in the UK entered by you on the on-line order. We will keep records and proof of items sent to you. Goods will normally be delivered in 5-7 working days of your order being accepted, unless otherwise notified to you by us and in any event within 30 days of your order. If we are unable to deliver the goods within 30 days of your order, we will inform you as soon as possible and you will be entitled to cancel the order and obtain a refund or re-credit for any sum that has been paid by you or debited from your credit card for the goods. We will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.

All orders are accepted subject to availability of the goods. If any ordered goods are not readily available, we will inform you as soon as possible, and refund or re-credit in full any sum that has been paid by you or debited from your credit card. For the avoidance of doubt other goods ordered by you will be dispatched in the normal way.

You have the right to cancel the order at any time up to the end of seven working days after you have received the goods. A working day is any day other than weekends and bank or public holidays in the UK. To exercise your right of cancellation, you must give written notice to us by email, at the address or email address shown below giving details of the goods ordered and (where appropriate) their delivery.

3 Green Street


If you exercise your right of cancellation after the goods have been delivered to you, you must return the goods to us at your own cost, in unused and otherwise re-saleable condition. It is advised that you send items via recorded delivery and that you retain proof of posting. The goods must be returned to the address shown above. You must take reasonable care to ensure the goods are not damaged whilst in your possession or in transit.

Once you have notified us that you are cancelling the contract and we have received the returned item, which we are satisfied is in a re-saleable condition we will then refund or re-credit any sum that has been paid by you or debited from your credit card.

In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order, we shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question provided that you notify us of the problem in writing at the address stated in the confirmation email within 7 working days of delivery of the goods AND return the goods to us (unless we inform you that return is not necessary). If you do not notify us accordingly, we shall have no liability for such failure or defect. This provision does not affect your statutory rights.

We shall have no liability in respect of any defect in the goods arising from fair wear and tear, wilful damage, negligence, abnormal usage conditions, failure to follow our instructions, misuse or alteration or repair of the ordered goods without our approval.

We do not accept liability (except as set out below) for any errors and/or omissions contained in our website and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice.

The products sold on modishonline.co.uk are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Site or for any products or services purchased from modishonline.co.uk

We have taken every measure to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers.

We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.

We make no warranty that our website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.


All rights, including copyright, in the content of the modishonline.co.uk web pages are owned or controlled by Modishonline. In accessing modishonline.co.uk you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of the modishonline.co.uk web pages for any other purpose whatsoever without the prior written permission of Modish.

Third Party Information

We cannot be held responsible for material displayed on third party websites or any other written material. The only prices that apply to Modish products are those stated on the Modishonline material. We cannot vouch for the reliability of prices stated on shopping directories or through any other third party.


Modish accepts Visa (except Visa Electron), Mastercard, Maestro and Solo.

All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

General Product Information

  • Heel Heights

    Heel heights given are an approximate measurement taken from the inside of the heel and are a guide only.

  • Sizes

    All sizes are shown in UK sizes.


These Conditions shall be governed by and are construed in accordance with the laws of England. You irrevocably submit to the exclusive jurisdiction of the courts of England.

VAT No: 916635414

Modish- Love Shoes - Sun Jun 26 13:05:39 BST 2022 ir-lon-eu-west-2-prod-7